There's usually no reason to worry because:
1. Full Force Imports
provides all the necessary paperwork for your shipment;
2. In most countries
it's pretty easy to import most kinds of consumer electronics & other goods
we carry on our site;
3. The actual process
of customs clearance is usually handled completely by the delivery company
(e.g. UPS, FedEx, DHL);
4. If there is any
duty (import tax) or other charges to pay, the courier will usually pay it
first and deliver the products to you, and you pay the costs later. Click here
for more information about import taxes.
If there is a question about your delivery:
1. Sometimes you may
need to provide information to your local Customs office about the shipment you
are receiving. Sometimes they will need you to provide an invoice matching the
invoice that accompanies the goods. In these cases please contact us
immediately and we will provide you with a PDF of the shipping invoice.
2. Sometimes the
products need to be backed up with some kind of licence or certificate. In
these cases, we are generally notified by the courier and we will handle it for
you. If Customs contacts you about this, please let us know first and we will
help you.
Customs Liability
1. If, for any reason,
the products cannot be delivered to you due to a Customs problem, we will
discuss with you case by case about how best to handle the issue(s).
2. If goods are seized
or turned back because of an issue that was Full Force Imports's fault, e.g.
incorrect paperwork, we will re-send the goods at our own expense, or offer you
full store credit for a new order.
3. If goods cannot be
delivered due to restrictions in your own country, this is solely your
responsibility. For example, if you decided to try to import an Android phone,
but this technology is illegal or restricted due to local laws in the delivery
destination country, that is your responsibility to know about before you order
from Full Force Imports. If the delivery failed for that reason, we cannot
offer any compensation, because as the importer it's your job to know about the
local regulations. Another situation in which you must accept liability is
where your country requires you to have a licence to import commercial goods:
in this case, it is your responsibility to know about this before you place an
order on Full Force Imports, and in the case of a failed delivery, we cannot offer
any compensation.
4. As the importer you
hold sole legal responsibility for responding to questions about imported goods
delivered to yourself. Import duties, sales tax, and any other customs charges
and fees, are your sole responsibility, as described in our terms and
conditions. If a delivery fails because you do not respond in time to Customs
communications, or you refuse to pay the applicable charges, we cannot offer
any compensation.