Help Center

All items on site are priced including free world wide shipping. Some items even have option of shipping from a warehouse closer to your location at a different price. In rare cases we have come across a country that for whatever reason we are not able to ship to. In this instance we will refund any payment in full.

As we ship from many different warehouses around the world, shipping times will vary per item. We have seen items arrive as quickly as 7 days and in rare cases can be up to 6 weeks. Sometimes the delay can be the border customs in the country we are shipping to. We will always do our best to get shipments sent as soon as possible.

Yes, wherever you are, we will be able to deliver the products to you. 

FedEx or DHL might in some cases apply a nominal "remote area charge". This is very rare but can happen when your delivery address is too far from the main logistics centers.

If your address is located in a remote area for the courier of your choice, we will contact you to discuss the issue. You will need to pay an extra charge to cover the remote shipping fees from FedEx or DHL. However, if you do not want to pay any additional fees, we would suggest that you ship your order with EMS (Standard Shipping) or Flat Rate Shipping.

We have an order tracking page located HERE Enter your email address used at time of purchase and order # , or the tracking number from your order fulfillment email to check on your package. You may also opt in to receive updates by email of your order status on this page. IMPORTANT! Please allow time for information to come in for your order. This can take several days sometimes depending on your location.

Sometimes it can take quite some time before you see any info updated in tracking. As we price everything on site to include basic free shipping the amount shippers update the tracking is minimal. Especially Asian postal services. As well once an item arrives in your countries domestic customs it will not receive any updates until it’s released.  

We do our best to insure every item is packaged properly and marked with your shipping address as you entered it at time of purchase. In rare cases an item is lost in transport. With the tracking information we can do our best to locate any lost items but if they cannot be found we will re-ship as soon as possible at NO EXTRA CHARGE to you! If you prefer to be refunded we need to be notified before re-shipping or the item would fall under our normal refunds & returns policy.

...sometimes the manual just isn't very good, and you need more help with the product

...sometimes we made a mistake and the manual was not put in the box

...sometimes the product is new, and the manufacturer manual was so dire, we took it out!

...sometimes the manufacturer thought they were only selling this product in China, so there is no manual.

Here's how we'll help:

1. Contact us with your order number and the product code. Explain whether there was a missing manual, or what aspect of the product's function you need help with.
2. If a manual was omitted accidentally, we'll give you a link where you can download it.
3. If the product has no manual, chances are we are already working on making one ourselves, and we'll send that to you when it's done.

Currently we only offer English manuals for all our products.

1. Contact us first, with your order number and product code; we will help to clarify what part is missing.
2. For major, expensive and integral product parts we may need to follow it up as a "lost/stolen in delivery"
3. If the part is small or an accessory, we will most likely be able to help you by simply re-sending it.

1.     Unpack all the products because sometimes our packing staff save space by placing smaller items inside the boxes of bigger items.

2.     Check the status and comments of your order on Full Force Imports, and see if you received any emails from Full Force Imports about the order. It's possible we split your order into more than one delivery to speed things up.

3.     Next, you should contact us to explain the problem. Provide your order number and clearly describe which item(s) is missing. We can cross-check our warehouse records to show that the correct products were indeed packed and dispatched... meaning that the item(s) went missing during shipping and has been lost/stolen. (This is very rare, but it can happen.)

4.     If it is definitely a lost/stolen item issue, you need to contact the courier company that delivered your item and register a formal complaint. You must do this as soon as possible following delivery. The tracking number is available from the packaging and from your Full Force Imports order history. It's imperative that you, or the recipient of the delivery, contact the courier company directly and follows the steps in their incident reporting system. They will provide you with confirmation of your complaint, and we can then confirm the incident on our side when we speak to the courier.

5.     In order to combat fraud, we cannot independently verify lost/stolen item complaints. This means that we have to wait for the decision of the courier company about whether they accept the claim to provide compensation. If they accept the claim, depending on the case they will either offer you compensation or, more commonly, compensate Full Force Imports. In that case we will inform you and either pass on the refund directly or make a new delivery to you - it will be your choice to make.

6.     Sometimes the confirmation process from the courier can take a while, and you could consider making a new order on Full Force Imports in the meantime if you need the products urgently.

There's usually no reason to worry because:

1.     Full Force Imports provides all the necessary paperwork for your shipment;

2.     In most countries it's pretty easy to import most kinds of consumer electronics & other goods we carry on our site;

3.     The actual process of customs clearance is usually handled completely by the delivery company (e.g. UPS, FedEx, DHL);

4.     If there is any duty (import tax) or other charges to pay, the courier will usually pay it first and deliver the products to you, and you pay the costs later. Click here for more information about import taxes.

If there is a question about your delivery:

1.     Sometimes you may need to provide information to your local Customs office about the shipment you are receiving. Sometimes they will need you to provide an invoice matching the invoice that accompanies the goods. In these cases please contact us immediately and we will provide you with a PDF of the shipping invoice.

2.     Sometimes the products need to be backed up with some kind of licence or certificate. In these cases, we are generally notified by the courier and we will handle it for you. If Customs contacts you about this, please let us know first and we will help you.

Customs Liability

1.     If, for any reason, the products cannot be delivered to you due to a Customs problem, we will discuss with you case by case about how best to handle the issue(s).

2.     If goods are seized or turned back because of an issue that was Full Force Imports's fault, e.g. incorrect paperwork, we will re-send the goods at our own expense, or offer you full store credit for a new order.

3.     If goods cannot be delivered due to restrictions in your own country, this is solely your responsibility. For example, if you decided to try to import an Android phone, but this technology is illegal or restricted due to local laws in the delivery destination country, that is your responsibility to know about before you order from Full Force Imports. If the delivery failed for that reason, we cannot offer any compensation, because as the importer it's your job to know about the local regulations. Another situation in which you must accept liability is where your country requires you to have a licence to import commercial goods: in this case, it is your responsibility to know about this before you place an order on Full Force Imports, and in the case of a failed delivery, we cannot offer any compensation.

4.     As the importer you hold sole legal responsibility for responding to questions about imported goods delivered to yourself. Import duties, sales tax, and any other customs charges and fees, are your sole responsibility, as described in our terms and conditions. If a delivery fails because you do not respond in time to Customs communications, or you refuse to pay the applicable charges, we cannot offer any compensation.